Refund policy

Last updated: 8 July 2026

7-day easy returns

Not happy with your bag? You can return it within 7 days of delivery for a refund or exchange. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to return

1. Email customercare@lelonggila.my within 7 days of delivery with your order number and reason for return (photos help us process faster).
2. We'll reply with return instructions and the return address.
3. Once we receive and inspect the item, your refund is processed to your original payment method within 5–10 working days.

Return shipping

Return postage is paid by the customer, except when the item is defective or we sent the wrong item — in that case we cover the postage and you can choose a replacement or a full refund.

Damaged, defective or wrong items

If your bag arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with photos. We'll make it right with a replacement or full refund, including shipping.

Exchanges

Want a different colour or style? Exchanges follow the same process and are subject to stock availability.

Items we can't accept

Items that are used, altered, or damaged through wear cannot be returned.